FAQ

We train all breeds, all sizes, all ages. Pretty cliché, but it’s true! We work with young puppies, young adults, and even “senior” dogs. Our programs aren’t only designed for dogs with major behavioral issues (reactivity, aggression, anxiety, etc.) they’re also for owners who are looking for basic training for obedience and manners.

Expectations and goals are different depending on your dogs age, but there are no untrainable dogs. Owners can start working with their dogs as young as 8 weeks old through play and food work. Here at Jay’s K9 Universe we can start helping owners as young as 14 weeks. 

Owners can benefit from all of our training programs. Each program requires “homework” on the owners end. Virtual training is typically for owners who would love our services but can’t quite reach us geographically. Our One – On – One Program is for those who are looking for a little guidance with establishing a foundation and some troubleshooting with minor behavioral issues. Our most popular program is our Board & Train Program, it’s simply unmatched. This program is for owners who are looking for more extensive and consistent training to improve their goals of basic manners and obedience, to owners who are struggling with major behavioral issues such as anxiety, reactivity, and aggression. 

Our Board and Train Program is popular amongst owners because we have the opportunity to spend time implementing new habits every day to build a solid foundation for your dog. 

Depending on the season, your dog will enjoy activities such as hiking, swimming, bike rides, and dog socialization, to name a few. We also include exercises such as agility and treadmill training. Obedience training is a huge part of our program, but it’s not the only thing. Dogs need real world experiences, where they can be taken out into the public without the fear of misbehaving, leaving owners feeling embarrassed. We make sure we cover the basics (Structured Walks, Obedience, Play, and Good Manners) while also creating a fun environment for all dogs no matter the issues they maybe experiencing. Our board and train program is designed for dogs who need help in any aspect of training and most importantly, for owners who are willing to learn. We take pride in our ability to not only help your dog, but to help YOU as the owner. 

The foundation of everything we do here at Jay’s K9 Universe is based around positive reinforcement, engagement, and play. Our goal is to improve the relationship between dogs and owners through clear communication, structure, and boundaries. Improving your leadership, instilling confidence within you, improving your knowledge, and most of all teaching you to have fun with training. We believe in exposing your dog to situations they will face in the real world. Whether it be minor issues in the household (nuisance barking at the door or in the window)

We use a wide variety of tools for efficiency, safety, and clarity, making it easier to communicate effectively to dogs and owners. Our trainers often use food, treats, toys, slip leads, prong collars, martingales, e-collars, crates, and place beds. We believe in safety and using humane tools because we care for the welfare of your dog. 

We commonly post all of our videos to our instagram and facebook pages. We also share videos with our clients that can be more in depth to help them understand the process of their dogs progress.

During the first few weeks of your dogs stay we provide owners with update video calls to communicate how your dog is progressing each week. During the last three weeks (two weeks in our 4 Week Program) we have transitional sessions to start transferring the information over to you and allow you that time you’ve been missing with your dog. We break these sessions up so that you’re not overwhelmed with all of the new information your dog has learned. These sessions can last up to two hours, as we want to be as thorough as possible as we help you embark on this new journey. 

We do our best to expose your dog to common real world situations like being in public, and working on the goals that specifically fit your lifestyle. Our goal is to set owners up for success during and after our program. Along with hands on work at our facility, we provide owners with a detailed “Go Home Packet” to help you with the transition when you bring your dog home. It’s also a point of reference for troubleshooting in areas you may have questions about or struggles in. 

Board and Train: We require a 50% deposit to reserve your space in our program. No refunds are allowed once your dog has been accepted into our program, however funds maybe applied to our other programs if applicable. 

Daycare & Boarding: Daycare and boarding maybe booked online for our clients. All daycare days can be booked online. Rescheduling must be made at least 48 hours prior to scheduled day or owner forfeits that daycare day. Drop-off times are between 7:00am-12:00pm. Pick-up times are no later than 6:30pm. Owners who arrive later than 6:30pm will be charged a $45 late fee. No Refunds after 24 hours of reservation.

All boarding days can be booked online. Rescheduling must be made at least 48 hours prior to scheduled day or owner forfeits that boarding day. Pick-up times are no later than 10:30am. Owners who arrive later than 10:30am will be charged a $45 late fee. No Refunds after 24 hours of reservation. However, payments can be applied to other applicable services. 

One – On – One/Virtual Sessions: There is a 50% cancellation/late fee for cancelling at anytime after the payment is made or session is scheduled. If you are more than 15 minutes late for your session or you’re a no-show for your appointment, your session will be rescheduled and you’ll incur a late fee as stated above.